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Few clients should affected by this issue and no clients have reported problems running reports yet.\nThe source of the errors has been Identified. We are monitoring the problem and planning a solution.","created_at":"2022-09-09T19:54:16.442Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2022-09-09T20:04:05.083Z","display_at":"2022-09-09T19:54:16.000Z","deliver_notifications":false,"tweet_id":null,"id":"jcx6c1n3612w","incident_id":"84b4qxm8cnw7","custom_tweet":null,"affected_components":[{"code":"smzxk7qxv5kp","name":"Background Jobs - Reports","old_status":"partial_outage","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Reports","created_at":"2022-09-07T20:21:22.918Z","updated_at":"2026-09-29T14:18:51.000Z","position":1,"description":null,"showcase":false,"start_date":"2022-09-07T00:00:00.000Z","id":"smzxk7qxv5kp","page_id":"g4dzfvq23b5t","group_id":"5zzv62gmr1vz"}]},{"name":"Increased Latency","status":"resolved","created_at":"2022-09-13T17:59:59.187Z","updated_at":"2022-09-13T19:01:02.846Z","monitoring_at":null,"resolved_at":"2022-09-13T19:01:02.835Z","impact":"major","shortlink":"https://stspg.io/57bms91z0pdg","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2022-09-13T17:59:59.182Z","reminder_intervals":null,"id":"0v4l2jyplqw3","page_id":"g4dzfvq23b5t","incident_updates":[{"status":"resolved","body":"We have made adjustments to mitigate the issue and have observed the response time decrease to reasonable levels.","created_at":"2022-09-13T19:01:02.835Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2022-09-13T19:01:02.835Z","display_at":"2022-09-13T19:01:02.835Z","deliver_notifications":false,"tweet_id":null,"id":"ngrm3q87453d","incident_id":"0v4l2jyplqw3","custom_tweet":null,"affected_components":null},{"status":"identified","body":"We are continuing to work on a fix for this issue.","created_at":"2022-09-13T18:00:33.514Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2022-09-13T18:00:33.514Z","display_at":"2022-09-13T18:00:33.514Z","deliver_notifications":false,"tweet_id":null,"id":"g7ybdf9yktyr","incident_id":"0v4l2jyplqw3","custom_tweet":null,"affected_components":null},{"status":"identified","body":"We have Identified an issue with increased latency in the application. We are taking measures to medicate the issue while we solve the root cause.","created_at":"2022-09-13T17:59:59.231Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2022-09-13T17:59:59.231Z","display_at":"2022-09-13T17:59:59.231Z","deliver_notifications":false,"tweet_id":null,"id":"dpbyvrzl7hn3","incident_id":"0v4l2jyplqw3","custom_tweet":null,"affected_components":[{"code":"4qp87wdcmbnb","name":"API","old_status":"operational","new_status":"operational"},{"code":"vfdyqy3qwq5m","name":"Web App","old_status":"operational","new_status":"operational"},{"code":"wsp32j3xrwfk","name":"Login","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Clients and staff temporarily unable to save or change data.","status":"resolved","created_at":"2022-08-16T21:00:00.000Z","updated_at":"2022-08-17T19:08:41.612Z","monitoring_at":null,"resolved_at":"2022-08-16T21:00:00.000Z","impact":"major","shortlink":"https://stspg.io/7hhxv3l71tpn","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2022-08-17T19:08:03.460Z","reminder_intervals":null,"id":"lrxzdsv1159w","page_id":"g4dzfvq23b5t","incident_updates":[{"status":"resolved","body":"Clients and staff reported they were unable to save data in the application.\nThe problem was identified and an adjustment was made that resolved the issue.","created_at":"2022-08-17T19:08:03.503Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2022-08-17T19:08:03.503Z","display_at":"2022-08-16T21:00:00.000Z","deliver_notifications":false,"tweet_id":null,"id":"4rlmxl8p7wgp","incident_id":"lrxzdsv1159w","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Import Delays","status":"resolved","created_at":"2022-08-12T15:00:00.000Z","updated_at":"2022-08-17T19:09:05.195Z","monitoring_at":null,"resolved_at":"2022-08-12T15:00:00.000Z","impact":"none","shortlink":"https://stspg.io/2fm9hxhp9r0q","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"none","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2022-08-16T20:17:03.945Z","reminder_intervals":null,"id":"y8cjcf03cgy7","page_id":"g4dzfvq23b5t","incident_updates":[{"status":"resolved","body":"Some users experienced delays running imports and reports.\nWe Identified the inefficiency causing the problem and a fix has been implemented.\nThe background jobs caught up and the issue has been resolved.","created_at":"2022-08-16T20:17:03.985Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2022-08-16T20:17:03.985Z","display_at":"2022-08-12T15:00:00.000Z","deliver_notifications":false,"tweet_id":null,"id":"tb5s7t31y8hs","incident_id":"y8cjcf03cgy7","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Slow Imports and Reports","status":"resolved","created_at":"2022-08-04T20:22:00.000Z","updated_at":"2022-08-17T00:31:07.373Z","monitoring_at":null,"resolved_at":"2022-08-04T20:22:00.000Z","impact":"none","shortlink":"https://stspg.io/vk4z6fl21cv3","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2022-08-16T20:26:18.063Z","reminder_intervals":null,"id":"8c658lkzxfvy","page_id":"g4dzfvq23b5t","incident_updates":[{"status":"resolved","body":"Some users reported slow imports and reports. We increased server resources and monitored the issue until the background job caught up.","created_at":"2022-08-16T20:26:18.104Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2022-08-16T20:26:18.104Z","display_at":"2022-08-04T20:22:00.000Z","deliver_notifications":false,"tweet_id":null,"id":"bsq5s8km3z2x","incident_id":"8c658lkzxfvy","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]}]
}